Jewelry Care Instructions

Shipping: We ship globally! Please note that buyer is responsible for any return shipping costs. Loss in value will be applied if an item isn't returned in original condition and in a bubble mailer along with a tracking number. This is required.

Returns: Personalized or customized items cannot be returned nor refunded. Only non-personalized items can be returned and/or exchanged within 30 days, no questions asked.

Policy Cost: The insurance policy costs $10 for coverage of one item.

Coverage: The policy covers damage or loss of the insured jewelry item. In such cases, Sweet Signshine will repair or replace the item at no additional cost to the customer.

Encouraged for Certain Customers: The insurance is particularly encouraged for customers who have a history of breaking or losing their items, as it provides financial protection in case of accidents or misplacements.

Multi-Item Discount: If a customer wishes to insure two items, the total cost would be $20, as each item requires a separate policy.

Unsure? We are happy to offer a solution to help customers to keep their cherished jewelry safe. Customers who value their jewelry and want to avoid potential financial loss due to damage or loss would likely find this insurance option beneficial.

Privacy Policy

Effective Date: May 14, 2025

At Sweet SignShine (“we,” “us,” or “our”), your privacy is a priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with U.S. federal laws, the California Consumer Privacy Act (CCPA/CPRA), and international data protection laws, including the General Data Protection Regulation (GDPR), UK GDPR, Canada’s PIPEDA, and Australia’s Privacy Act.

By accessing or using [www.sweetsignshine.com] (the “Site”), you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email, phone, billing/shipping address
• Payment Data: Credit card or payment info (processed via secure third-party providers)
• Order Data: Products purchased, order history
• Device & Usage Data: IP address, browser, time zone, referring pages, cookies, click data
• User Preferences: Marketing opt-ins, consent selections

2. Legal Basis for Processing (International Compliance)

If you reside in the EU, UK, Canada, or other regions, we collect and process your personal data under one or more of the following legal bases:

• Your consent
• To perform a contract (e.g., fulfilling your order)
• To comply with legal obligations
• Our legitimate business interests, such as fraud prevention or service improvements

3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer service
• Send updates or promotional emails (if opted in)
• Maintain security and prevent fraud
• Analyze traffic and improve our website
• Comply with legal and financial obligations

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Remember your preferences
• Maintain your shopping cart
• Analyze site usage (via tools like Google Analytics)
• Serve targeted advertisements (e.g., Facebook Pixel, Google Ads)

You can control cookie use in your browser settings. Refusing cookies may impact your experience.

5. Sharing Your Information

We do not sell personal data. We may share your data with:

• Payment processors (e.g., Stripe, PayPal)
• Shipping providers (e.g., USPS, UPS)
• Marketing/email tools (e.g., Klaviyo, Meta)
• Legal authorities, if required by law

All third-party partners are bound by strict confidentiality and data protection agreements.

6. Your Privacy Rights

For California Residents (CCPA/CPRA)

You have the right to:

• Know what personal data we collect
• Request access or deletion of your data
• Opt out of data “sharing” for cross-context behavioral advertising
• Appoint an authorized agent to submit requests

To exercise your rights, contact us at: hello@sweetsignshine.com

For EU/UK/Canada/Australia Residents

You may also have the right to:

• Access, correct, or delete your personal data
• Withdraw your consent at any time
• Request data portability
• Lodge a complaint with your local data authority

7. Data Retention

We retain your data only as long as necessary for business, tax, or legal purposes unless you request deletion sooner.

8. Security Measures

We use SSL encryption, secure servers, and access controls to protect your data. While we strive to secure all data, no method of transmission over the Internet is 100% secure.

9. International Transfers

If you access our site from outside the U.S., your data may be transferred to and processed in the U.S. or other jurisdictions. We ensure appropriate safeguards, including Standard Contractual Clauses or other lawful bases for such transfers.

10. Children’s Privacy

This site is not intended for children under 13 years old. We do not knowingly collect personal information from minors. If we learn that a child has provided us data, we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy to reflect legal, operational, or service changes. We encourage you to review it periodically. Your continued use of the site constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:

Sweet SignShine
Email: info@sweetsignshine.com
Website: www.sweetsignshine.com

Box: A box will appear for you to type in your note before checking out, please follow instructions and be specific as possible. Also, take this opportunity to double check!

Mistakes: Mistakes can happen, but please take note that once your personalized item(s) are placed, and you see an error, you have 24 hours to correct them as they are non-refundable after this point.

Need Product Clarification? If you have any doubts or questions regarding the orders in your shopping cart, we're here to help! Don't hesitate to reach out for assistance. We want to ensure you have a seamless and informed shopping experience.

Prayer Request: please click here and let us know how we can pray for you.

Matthew 18:19-20
19 Again I say to you, if two of you agree on earth about anything they ask, it will be done for them by my Father in heaven. 20 For where two or three are gathered in my name, there am I among them.”

Philippians 4:6-7
6 do not be anxious about anything, but in everything by prayer and supplication with thanksgiving let your requests be made known to God. 7 And the peace of God, which surpasses all understanding, will guard your hearts and your minds in Christ Jesus.